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Any - Exchange 2007+ - Missing emails (IPM_SUBTREE folder)

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Any - Exchange 2007+ - Missing emails (IPM_SUBTREE folder)

Postby lmmtux » Mon Aug 27, 2012 12:59 pm

Sometimes when moving items with an Exchange mailbox from Outlook, mail items can be stuck in a hidden folder called "IPM_SUBTREE", and will remain there, hidden from view. There are a couple of options to retrieve these missing emails. There is a little known program released by Microsoft called "MFCMapi", that allows a MAPI connection to be made to the Exchange mailbox and the "IPM_SUBTREE" folder to be access and the missing emails moved to a non-hidden folder. The current download location for MFCMapi is here: http://http://mfcmapi.codeplex.com/. The second option is to search the mailbox in Outlook and once the messages are found in the results window, cut and paste them back to a visible folder like Inbox.


Using MFCMapi:

Assuming the missing emails are in the IPM_SUBTREE folder, do the following.

  1. Download the MFCMapi program above, and run it from the client PC that the user connects from (no installation necessary). MFCMapi uses Outlook profiles to get server information and connect.
  2. Go to the Session menu, then "Logon".
  3. Choose the Outlook profile and click OK.
  4. Locate the main mailbox to open, and double-click it to open.
  5. Expand "Root Container" and locate "IPM_SUBTREE".
  6. Right-click on "Top of Information Store" and select "Open Contents Table". Note: You may see an entry called "IPM_SUBTREE" instead, this is the same folder as "Top of Information Store".
  7. A new window will open, and will show any messages in the "IPM_SUBTREE" folder. Select all that show up, and right-click and select Cut.
  8. Navigate to the Inbox (or alternative folder), under the Root Container / Top of Information Store / Inbox. Other folders will appear here as well.
  9. Right-click and select Paste to move the messages found in to the Inbox folder.
  10. The messages should now show up in Outlook once again.
mfcmapi.jpg
mfcmapi.jpg (91.82 KiB) Viewed 7034 times



Using Outlook:

Outlook 2010:
  1. In Outlook, select any folder from the left pane.
  2. Under the "Search Tools" at the top, select the "Search Tools" dropdown, and then Advanced Find.
    searchtools.jpg
    searchtools.jpg (54.3 KiB) Viewed 7034 times
  3. In the upper right corner, click the Browse button.
  4. Make sure your main mailbox is checked (the very top entry). Uncheck any folders underneath, and check "Search Subfolders".
  5. Go to the Advanced tab.
  6. Click the "Field" dropdown, and then "All Mail Fields", then "In Folder".
  7. For the Value:, put in "IPM_SUBTREE".
  8. Click "Find Now".
  9. You should see any messages that are located in the "IPM_SUBTREE" folder. You can cut/paste or drag them to one of the regular and visible folders.

Outlook 2007:
  1. In Outlook, right-click on the main mailbox and select Advanced Find.
  2. In the upper right corner, click the Browse button.
  3. Make sure your main mailbox is checked (the very top entry). Uncheck any folders underneath, and check "Search Subfolders".
  4. Go to the Advanced tab.
  5. Click the "Field" dropdown, and then "All Mail Fields", then "In Folder".
  6. For the Value:, put in "IPM_SUBTREE".
  7. Click "Find Now".
  8. You should see any messages that are located in the "IPM_SUBTREE" folder. You can cut/paste or drag them to one of the regular and visible folders.
lmmtux
 
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